Customer Care a Recipe for Revenue Mobilisation

Abstract

Despite the fact that the highest percentage of the labour force is engaged in the private informal sector form of employment in Ghana, the contribution of the sector to government revenue remains the least on the list. In this regard, the study examined the impact of tax education on revenue generation among tax payers (self-employed) in the Jirapa Municipality of the Upper West Region of Ghana. Data for the study was obtained using structured questionnaires and interview guide. The study comprised five management staff of the Assembly and 350 tax payers. Quantitative data analysis was performed using the Statistical Products and Service Solutions (SPSS), version 18. The study further revealed, there is a significant relationship between tax education and revenue mobilization. The study further revealed that there are significantly challenges confronting the successful implementation of tax education in the Jirapa Municipality including the lack of professional and competent staff to undertake tax educational campaigns. The Municipal Assembly should start a newsletter that will be published at the beginning of every year which should be distributed alongside with the property rates bill. The tax education campaign team should be given adequate logistics to help them carry out the education. Logistics such as vehicles that would make them mobile should be readily available to make taxpayer education effective and achieve its purpose. The Assembly is advised to conduct training needs assessment for revenue collectors to raise their efficiency in the revenue collection machinery. The training schedule must be reviewed and updated regularly to enhance the proficiency of the personnel in undertaking tax education.