Factors Hinder the Implementation of Information Systems in Microfinance: A Bangladesh Perspective

Abstract

Information systems can be a great tool for managing microfinance interventions efficiently both in operational and policy perspectives. A successful computerization of information systems can significantly boost that efficiency in an organization and the sector as a whole. Microfinance sector of Bangladesh is a large and important sector of the country that has been in its existence for a long period of time covering a significant proportion of the households of this developing country. This paper looks into the trajectory of computerization of the information systems of microfinance sector and investigates the factors that hinder the computerization movement of the sector as a whole, and proposes a number of theoretical propositions for the knowledge domain of information systems implementation. A quantitative survey has been conducted to look into the overall scenario of information systems of the sector and a qualitative case study has been conducted to understand the deeper layer of the factors that hinder computerization of information systems of microfinance within the contextual setting of this developing country.