End User Support: Process Quality Assurance
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Abstract
End user support is the front line contact for IT support, for all the employees in Xyz Company. A combination of effective business processes and man power is necessary to deliver good customer experience. This paper presents how DMAIC framework can be used to develop and deploy a robust Quality assurance plan, which will help in improving the effectiveness of the business processes.
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How to Cite
Lakshminath, V. B., K., A. L., & Raghav, V. R. (2014). End User Support: Process Quality Assurance. The International Journal of Business & Management, 2(6). Retrieved from https://internationaljournalcorner.com/index.php/theijbm/article/view/132410