The Service Measurement of Post Graduate Program: An Evaluation from Utem's MBA Students

Abstract

Designed and delivered by the Faculty of Technology Management & Technopreneurship (FPTT), and industry experts, the MBA Program allows graduates to develop an ability to make business decisions in accordance with industry standards of business ethics, corporate governance, social responsibility, solve complex business problems, and manage change. Nonetheless, improvements on program management are necessary to meet diverse industry needs, and to challenge the program's rivalry to ensure its sustainability. This study focuses on the service quality of the MBA Program, Lecturers' Performance, Faculty Facilities, and the Staff Performance supporting implementation of the program. Our findings indicate that the students were satisfied with the execution of the program, thus fulfilling the objectives of MBA offered. Conversely, evaluation by the students on the Lecturers' Performance was the highest against that of the supporting Staff Performance with a record low rating. Additionally, facilities such as resource center to support learning needs upgrading. Foods served need to provide more nutritional value. In spite of this, the study provides avenue for FPTT to embark on improvement programs as this will translate to  its MBA's  success and its quest to be  globally competitive