The Effect of Change Management on E-Government: Implementation in Egypt

Abstract

With the rapidly changing technology, digitalized technology and the great improvements in the field of communication and information technologies, the way the businesses operate and the competition  between companies have  totally changed.  Competition has risen to a totally new level. Governments started to realize the value and the importance of changing from the traditional way into an electronic one.  The article discusses the importance of E-Government and its effect on the service quality of the public sector, discussing how change management is a critical success factor in the E-Government implementation. The focus is narrowed down to developing countries especially Egypt. The article first represents an overview of the E-Government, how the shift in models from a traditional one into E-Governments was successful in many countries, the opportunities and benefits of implementing the E-Government in developing countries as well as the challenges and barriers facing its implementation. Finally, the effect of E-Government implementation in developing countries especially in Egypt is analyzed.