Effect of ISO 900-2008 QMS, Total Quality Management and Work Environment on Job Satisfaction and Employee Performance at Pt Mount Dreams Indonesia in Gresik

Abstract

This study took the title "Influence of ISO 9001-2008 QMS, Total Quality Management and work environment on job satisfaction and employee performance at PT Mount Dreams Indonesia in Gresik. The sample in this study is 175 respondents who are employees of the staff of PT Mount Dreams Indonesia in Gresik. Sampling technique in this study uses a questionnaire distributed to the respondents. This study uses a method of calculating SEM (structure equation modeling) with a program of AMOS (moment structure analysis). The relationship of these variables to five is causality. Model of the relationship the variables of SMM ISO 9001-2008 produces no significant positive effect on job satisfaction, while total quality management and work environment have a positive and significant impact on employee job satisfaction. Total quality management does not have a significant positive effect on the performance of the employee but for variable ISO 2001-2008 QMS and work environment has a positive and significant impact on employee performance. For further research to be conducted a similar study is expected to take a sample with tenure, expanding not only in research at PT Mount Dreams Indonesia, but in some places that are relevant to this study.