Key Performance Indicators of TQM-An Analysis by Using Analytical Hierarchy Process

Abstract

This paper represents extensive review of the literature on key performance indicators (KPI) of Total Quality Management (TQM) and supported by various other philosophies of TQM. This paper develops a model to conduct an empirical study in order to improve their performance based on Analytical Hierarchy Process (AHP). There are many factors which are effective in improving performance of Small and Medium Enterprise (SME) industries. In this research, a model has been developed that includes KPI of TQM and quality improvement to study their influence on the performance of the SME industries. It is hoped that this paper can provide an academic source for both academicians and managers to investigate the relationship between KPI of TQM, Quality Improvement, and Performance of TQM implementation in the SMEs. The present study will guide the researchers in selecting the reliable set of KPIs for empirical studies. Industrial sectors can benefit by adopting the results of this study for effective implementation and deployment of TQM.