Influence of Electronic Transactions on Financial Service Delivery among Selected Universities in Southwest Nigeria

Abstract

The study examined the influence of electronic transaction on financial service delivery among selected universities in Southwest Nigeria. Two objectives were stated for the study. These objectives were targeted towards examining the impact of E-tuition payment on service delivery; evaluate the extent to which of E-Advert affect service delivery. The population of the study comprise three hundred and fifty four thousand, one hundred and forty (354,140) academic staff, non-teaching staff and students of selected universities in Southwest, Nigeria according to Nigerian University System Statistical Digest (2018). The total sample size was one thousand, five hundred and seventy eight (1,578) and it was further divided among the academic staff, non-teaching staff, undergraduate and postgraduate students of the selected Universities in Southwest Nigeria. The study employed multi-stage sampling technique. Inferential statistics and logit regression analysis were used to analyse and achieve the stated objectives. The results showed that electronic transaction have significant effect on service delivery in southwest Universities of Nigeria. Specifically, the sub variables of e-transaction were considered significant to service delivery in the order of E-Tuition: Automated Teller Machine (p= 0.000); Mobile Banking (p= 0.000), Point of Sales (p= 0.000).E-Advert: short message service (p= 0.017); social media network (p= 0.000). The study concluded that the the small screen of mobile phone creates difficulty for application uses and text reading and performing transactions via mobile banking are completed immediately without queuing and point of sales as a secure means for payment purposes and issue receipt for every transaction at request.