The Impact of Employee Relationship Management on Job Satisfaction and Turnover Intention in Selected Deposit Money Banks in Ogun State, Nigeria

Abstract

The focus of this study is to gain an insight about the impact of employee relationship management on job satisfaction and turnover intention of selected deposit money banks in Ogun State, Nigeria which will aid job satisfaction and reduce turnover intention.  Survey research design was adopted for the study. The population of this study consists of employees of the four selected deposit money banks (United Bank of Africa, Zenith Bank Plc, Access Bank Plc and Guaranty Trust Bank) located in Ogun state, Nigeria which amounts to 1630 employees. Using Raosoft Calculator, the sample size was 406 and stratified sampling technique was employed. Both adapted and self-structured questionnaires were administered to the respondents. The questionnaire was developed by using a six point Likert scale. Regression analysis was used to analyse the hypothesis which was supported while the research instrument was validated and data gathered was analysed using descriptive statistics and simple linear regression analysis which was carried out with the aid of statistical package for social sciences (SPSS) version 23.0 software to test the hypothesis. The findings revealed that there is a positive and significant effect between trust on job satisfaction (β = 0.833, R= 0.634, R² = 0.402, F = 219.108, p<0.05), also employee participation have a significant effect on turnover intention (β = 0.947, R= 0.441, R² = 0.195, F = 78.102, p<0.05). This study concluded that Employee relationship management contribute towards job satisfaction and turnover intention of selected deposit money banks in Ogun State, Nigeria. The study therefore, recommends that management team of the selected deposit money banks should not ignore the relevance of employee trust on management and employee participation in decision making because they help in the development of an organisation.