Assess the Quality of Savings Deposit Services at the National Citizen Commercial Joint Stock Bank, Thai Nguyen Branch, Vietnam

Abstract

For customers, the service quality is still rated as one of the top important factors to attract customers to save money. Therefore, it is extremely important to evaluate the quality of this service at commercial banks in general, and National Citizen Joint Stock Commercial Bank (hereinafter referred to as NCB) in particular, in order to better serve for the customers, hereby, helping the Bank develop.