Influence of Strategic Corporate Governance Practices on Public Service Delivery of Mombasa Huduma Centre, Kenya

Abstract

Corporate governance is a highly talked of topical issue in the modern literature. This is because of the immense significance attached to it in order to rid-off both public and private organizations from the monster of corruption, which is bedeviling a substantive number of organizations. This study therefore, basically aimed at analyzing the influence of strategic corporate governance practices on public service delivery of Mombasa Huduma Centre. The specific research objectives were: To investigate the impact of technology use on service delivery of Mombasa Huduma Centre in Mombasa County; to determine the effect of staff empowerment level on service delivery of Mombasa Huduma Centre; and to establish the influence of transparency rates on service delivery of Mombasa Huduma Centre. The study is anchored on five theories; the strategy theory, Change theory, Motivational and opportunity theory, Institutional theory, Agency theory. The study adopted a survey research design whereby 30 employees working at Mombasa Huduma Centre, were involved in the study out of twenty-six duly filled in the research questionnaires and returned them back for analysis. The study was carried out using closed-ended questionnaires whereby respondents were picked through census technique.  After collection of data, it was analyzed and conclusions drawn. Descriptive and inferential statistics were used whereby the information was presented into tables and graphs. The findings revealed that technology use had a P=.000, which is within the significance level of 0.05. This posits a very strong relationship between technology uses with public service delivery. Secondly, staff empowerment level had a P=.000, still connoting a very strong relationship between it and the public service delivery of Mombasa Huduma Centre. Finally, transparency rate scored a P value=.003, which is also within the significance level of 0.05 connoting a strong relationship with the dependent variable under study. This means that technology, staff empowerment, transparency and public service delivery play a vital role in achieving strategic cooperate governance of Mombasa Huduma Centre. Therefore, the study established that strategic cooperate governance practices directly influence public service delivery. Based on the research findings the study recommends that public institution should embrace technology in all sector so that to give efficient service delivery & able to compete in the digital world.  It is also recommended that concerned arm of government continue to develop or revise policy documents and guidelines to ensure efficient management of Huduma Centre facilities across the country to guarantee its citizens sustainable sufficient and efficient service delivery.