Developing Modern Facility Management Concepts to Enhance Student's Enrollment: Best Practice for Ghana Communication Technology University (GCTU), Ghana

Abstract

This study presents a conceptual analysis of words and phrases in the Facility Management (FM) definition ISO 41011: TC 276, (2017). The study was made to give better understanding to this FM definition and to assist facility managers to execute their work successfully. One (1) research question was formulated for the study and the intuition of the author was used in selecting three (3) words, which are integration, improvement/change and productivity to be examined to generate understanding for the researcher and add to knowledge. A literature review on these key words was conducted to ascertain views of earlier researchers on integration in FM, change in FM and productivity in FM. This study revealed that facility management integrates people, place and processes in the built environment in order to save time, reduces cost, hasten implementation and bring competition into business services. The study also revealed that educational facilities like furniture and equipment get used up over time and require replacement intermittently to meet growing need and demand. Existing buildings with their fixtures and fittings also age over time and require periodic refurbishment to be put to efficient use. Another finding of this study was that key performance indicators (KPI) like "cost-effectiveness” and "client satisfaction are worldwide accepted measures for productivity in facility management because it is a "value added” service which cannot be stated directly like market goods.