Stakeholder Involvement and Performance of Projects at the Kenya Revenue Authority

Abstract

Kenya Revenue authority just like any other organization has projects that need implementation and performance. The Agency has invested in many projects to ease the process of revenue collection. Nonetheless concerns had been raised concerning implementation of several projects by Kenya Revenue Authority. Therefore, this study sought to determine the effect of stakeholder involvement in project planning on performance of projects at the Kenya revenue authority. A multiple linear regression model was used to show the relationship between stakeholder involvement in project planning and the performance of projects at the Kenya Revenue Authority. The entire data analysis process was aided by the use of the statistical package for social sciences. All inferences were made at 0.05 level of significance. The study also established that the performance of projects at the Kenya Revenue Authority was positively and significantly affected by the level of stakeholder involvement in planning in the authority. The study concluded that the involvement of stakeholders at the Kenya Revenue Authority was inevitable in the authority since it influenced the performance of the authority's projects. Given that the authority had embraced stakeholder involvement in its projects to a large extent, the study recommended that it was crucial for authority to sustain current efforts aimed at promoting stakeholder involvement across all its projects. The study recommended that the authority should review and enhance its stakeholder involvement framework or strategy so as to ensure that collective responsibility in planning was deeply entrenched in its culture. The study further recommended that the involvement of the authority's stakeholders in its projects should be balanced across all the project phases.