Assessing the Influence of Emotional Relational-Management on Public Sector Employees' Commitment in Kenya

Abstract

This study aims to determine the influence of emotional - intelligence on the commitment of public employees in Uasin Gishu, Murang'a, and Makueni Counties, Kenya. The objective of the study was to determine the influence of relational-emotional on the public sector employees' commitment in Uasin Gishu Murang'a and Makueni Counties as a representation of Kenya. The study reviewed two theories of emotional intelligence, one influencing employee commitment and the other organizational commitment.

These theories were: Multiple-intelligence theory, Coleman's emotional Quotient theory, and Organizational commitment theory. The study adopted a descriptive survey design for data collection and analysis. Stratified random sampling technique was used to draw a sample size of 206 respondents from the target population of 20,600 public sector employees in the three counties. A total of 206 Questionnaires were used as data collection instruments. Quantitative and Qualitative methods were used for data analysis. A pilot study using 13 Questionnaires was carried out for validity and reliability testing. Descriptive data were analyzed in frequencies and percentages. Inferential statistical analysis was used to show the cause-effect among the variables, whereby linear regression analysis (ANOVA) was applied. Chi-square f –test was used on the regression analysis results for hypotheses testing. The p-value for the independent variable co-efficient indicated that emotional–relational management- (β= 0.334, p= 0.001) has a significantly positive influence on the public employees' commitment in Kenya.