Information Technology and Weighbridge Strategy: A Focus on Implementation of One Stop Border Post Initiative

Abstract

Information technology is vital in this ever-changing modern business environment. For a long period, transport companies have raised complaints about delays at the weighbridge as a prerequisite to border clearing, particularly in the COVID-19 era, consequently costing them time and financial loss. Despite attempts to improve efficiency in the clearing process, the delays still persist. While previous studies largely focused on revenue maximization, little was considered on the effect of information technology at the weighbridge as a strategy for implementing a one-stop border post initiative as a key to international business in the current intense competitive world. Specifically, the study examined the effect of information technology at the weighbridge as a strategy for implementing a one-stop border post initiative. Competitive theory guided the study. Secondary data from relevant publications were used, followed by content analysis as a part systematic review of 17 past studies on IT and analyzed by identifying keywords. Findings of this study show that, indeed, IT significantly affects weighbridge performance, as summarized and presented in the model research table. This is intended to add knowledge to existing publications for scholars and government planning purposes.