The Phenomena of Intention to Quit in Insurance Company

Abstract

The purpose of this research was to analyze the factors causing intention to quit and analyze the efforts to anticipate the intention to quit. This research uses qualitative approach. The primary data were collected through interviews and focus of group discussion (FGD). The research informant consisted of private insurance agents in Yogyakarta whose company was in the form of limited liability company and participated in the coordination of benefit cooperation scheme with Indonesia's national health assurance system. The finding of the research explained that intention to quit happened because of low agent's satisfaction towards various aspects of work (compensation, leadership, co-worker, promotion / career opportunity and job itself). Low job satisfaction may increase the intention to quit. Models that may be developed to anticipate the intention to quit were more selective recruitment and selection of agents, job training, and improving job satisfaction.