Emotional Intelligence as a Predictor of Job Stress, Job Satisfaction and Intention to Leave

Abstract

Insurance agents are salespeople who play an important role in marketing of insurance products. Challenges of insurance agents jobing in private insurance companies in Indonesia have become increasingly severe since the government imposed BPJS for the entire community. Insurance agents are required to be able to increase the sales volume of insurance products that are not guaranteed by BPJS. This demand causes agents to job in depressed conditions so that they are prone to job stress and create opportunities for intention to leave. The purpose of this study was to examine the effect of: emotional intelligence on job stress, emotional intelligence on intention to quit, emotional intelligence on job satisfaction, job stress on job satisfaction, job stress on intention to quit, and job satisfaction on intention to quit. This research is classified as explanatory research. A total of 68 private insurance agents obtained by proportional random sampling technique were asked to fill out questionnaires. Data analysis was carried out with GSCA. The results of the study concluded that all exogenous variables affect the endogenous variables