Effects of Delegation on Employee Performance in Savings and Credit Cooperative Societies in Kisii County, Kenya

Abstract

Savings and Credit Cooperative Societies are established to offer timely, affordable and quality services to their members with little struggle. The study focused on the influence of delegation on employee performance with Teamwork, Employee commitment and participation, Employee satisfaction as elements of delegation whose objective was to find out whether or not delegation impacts employee performance. The target population was 13 SACCOS in Kisii County with respondents with 1040. Four (4) SACCOS which had been in operation for at least 10yrs were sampled for the study using descriptive research and explanatory research whereby a sample of 24 employees from each SACCO was sampled randomly. Primary data was collected using a Questionnaire with both open and closed ended questions on 5 point likert scale for SACCOS which were administered to the respondents. Completed questionnaire were coded and classified and the data collected was analyzed using descriptive statistics and inferential statistics mainly averages, mean, percentages and t-test was carried out to determine whether or not delegation leads to employee performance at α=0.05 significance level. The data was analyzed and presented using frequency tables and graphs. The study established that effective delegation in organizations improves employee performance and organizational performance at large. Findings from this study were crucial in informing the managers and employees the need for delegation and how to use delegation as a management skill to improve employee performance.