Technological Change Management: A Comparative Study between Public and Private Sector Banks in India

Abstract

There has been incredible technological advancements in the Indian banking industry due to increasing competition. The strategic step taken by most of the banks is to adapt technological changes as fast as possible to create a competitive edge in the market. Technology is a critical factor which decides the performance of the banks. This is one of the vital reasons why private banks have survived and thrived success in the market in such a short period. This paper assessed the attitude of employees of both public and private sector banks towards technological change initiatives. The study established the association between demographic profile of the respondents and response for technological organizational change. The study also reveals that lower the age of employee higher will be the responsiveness towards technological change. It also led to the finding that employees with technical and professional degrees are more responsive to technological change initiatives. It identified the interlink different level of performers and attitude towards technological change management. This study which has been conducted on 6 different banks in India, by using primary data collected from 100 respondents through a structured questionnaire based on own developed questionnaire consisting of 5 questions for measuring the attitude employees towards technological change initiatives and the questionnaire developed by Pearce and Porter (1986) and Moorman (1993) for measuring the performance level of employees reveals that there exists a strong association between performance level of employees and attitude towards technological change management The findings are based on analysis of the data through Descriptive Statistics and ANOVA.