Hierarchical Communication Differences and It's Effects on Stakeholder Management

Abstract

The purpose of this study is to examine the hierarchical communication differences and its effects on stakeholder management, MTN Nigeria Limited, Lagos and Benin City branch was adopted as the case study. Three research questions and hypotheses were raised to solve the research problem. Descriptive survey technique using quantitative analysis method was adopted as the research design. The population of study comprises of the full-time employees of MTN Nigeria Limited from Lagos and Benin City branch and 123 respondents were randomly selected for the study. The instrument for data collection is the carefully structure questionnaire. Findings revealed that hierarchical communication differences do significantly influence monitoring the concerns of stakeholder; hierarchical communication differences do significantly influence negotiation with stakeholder; and hierarchical communication differences does significantly influence decision making in stakeholder management. The study however recommended that supervision of concerned stakeholders in the communication system should be taken seriously; managers should ensure a good negotiation with the stakeholders that will offers a practicable solution; and there should be proper consideration of necessary indicators by the stakeholders before critical decisions are made.