An Exploratory Study on Electronic Vehicle Maintenance Monitoring System for Evaluating Consumer Vehicle Maintenance Information in Oman

Abstract

This research has made to explore the electronic system for monitoring vehicle maintenance and to assess vehicle maintenance in the Sultanate of Oman.

Where the research deals with many factors that recommend the application of an electronic system in the automotive sector because of its importance in protecting the rights of consumers in the Sultanate of Oman, The study seeks to highlight the experiences of countries that may layer this system. For what the possibility of applying it in the Sultanate of Oman to protect consumers, the researcher suggested that data should be saved in an electronic platform so that the consumer can take advantage of this platform to protect his rights and follow up on maintenance in terms of maintenance procedures that he has undertaken to achieve a level of security in the vehicle as well as keeping guarantees and bills in this platform and also the service provider benefits from this platform to follow up the maintenance of the consumer vehicle in terms of knowledge of the maintenance required at each stage of maintenance,

The study reached many conclusions according to the questionnaire he published and the interview with the specialist that consumers strongly desire the existence of an electronic system that saves their data related to the vehicle as well as protects consumers' rights in this sector if the service is not provided in the required manner by the service provider. The system also saves the guarantees data Maintenance details,

The study recommended enabling the preservation of vehicle data because of its importance in protecting the consumer, as well as for his safety from any unfair practices in the vehicle that would endanger him, incurring high maintenance and repair costs, as well as saving him from traffic accidents resulting from the vehicle's defects.