Performance Measurable, in the Accommodation Industry: A Dilemma and Beyond

Abstract

This paper runs through the prior literature of performance measurables in the accommodation industry. The empirical part consists of searching and analysing related academic articles using a meta-analysis. The results shown there has been a good spread of performance measurables encompassing from non-financial to financial aspects, and to the external economic business performance factors and internal organizational business performance. However, the scholars are still undivided which has seen rethinking of the suitable performance measurables that have been initiated, example from Phillip's (1999) to Zeglat and Zigan's (2014) era. Many scholars agree that subjective performance measures are dependable, when certified objective performance measures are unavailable. This paper is recommending that scholars study the accommodation business performance in comparison with their competitors, both from the senior management' and customers' perspectives. More thorough thought needs to be done pertaining to the formation of the performance construct in specific to one type ofaccommodation business size, rating and type due to the different characteristics.