Knowledge Creation Process: Evidence from the Accommodation Industry

Abstract

This paper clarifies the role of knowledge creation process (KCP) among academic studies. It shortly introduces the development of the knowledge management (KM) concepts. The empirical part consists of a search for and analysing of academic articles using a meta-analysis that consider KCP, the arm of KM, in the accommodation industry. According to the results, significant appraisal of the KCP activities among higher star rating and larger accommodation businesses are taking place due to the knowledge employees can contribute potentially to improving the business performance. This paper is recommending that scholars study the KCP activities in comparison with their competitors for the larger accommodation business and if superior performance is generated. For the small and medium accommodation businesses, the emphasis is the owners-managers' perceptions since they are the main decision-makers, and due to infancy of the small and medium enterprise (SME) application in KCP.