The Success Factor Model of Service Quality Management of Police Station in Provincial Police Region 9
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Abstract
The purposes of this research were 1) to study the success factors of service quality management of police station in Provincial Police Region 9, 2) to study the components of service quality management of police station in Provincial Police Region 9, and 3) to study the causal relationship between success factors of service quality management of police station in Provincial Police Region 9. The results showed that with regard to the success factors of service quality management of police station in Provincial Police Region 9, the aspect with the highest mean was management structure, followed by core value, working strategies, staff management, effective management system, police station management, and working skills of staff respectively. With regard to the components of service quality management, the aspect with the highest mean was the tangibility of service, followed by attention, responsiveness, assurance, and reliability respectively.
The hypothesis results showed that the success factors have causal relationship with service quality management of police station in Provincial Police Region 9 with the statistical significance at the level of .05; and the success factors can predict the opportunity in generating the service quality management of the police station in Provincial Police Region 9 at 77.5%.